EMOTIONAL INTELLIGENCE:

EMOTIONAL INTELLIGENCE:

Emotional intelligence, also called EI, describes an ability, capacity, as skill to perceive, assess and manage the emotions of one’s self, of others, and of groups. The term emotional intelligence was coined by Salovey and Mayerin 1990, but was popularized by Daniel Golman(1995) through his book, “ Emotional Intelligence: Why it can matter more than IQ”

According to Salovey and mayer, emotional intelligence is a form of social intelligence that involves the ability to monitor one’s own and others feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action.

Goleman considers emotional intelligence as a Master aptitude, a capacity that profoundly affects all other activities, either facilitating or interfering with them. It refers to the capacity for recognizing our own feelings and those others, for motivating ourselves, and for managing emotions well in ourselves and in our relationship.

The Mayer-Salovey model defines emotional intelligence as the capacity to understand emotional informations and to reason with emotions. More specifically they divide emotional intelligence abilities in to four areas – in their four banch model

1 . The Capacity to accurately perceive emotions

2. The Capacity to use emotions to facilitate thinking

3. The Capacity to Understand emotional meanings.

4. The Capacity to manage emotions

Goleman and emotional intelligence

Daniel Goleman popularized his view of emotional intelligence in the 1995 best –selling book: Emotional Intelligence : Why it can matter than IQ; Goleman’s five emotional competencies : Goleman divides emotional intelligence in to the following five emotional competencies:

1.   The ability to identify and name one’s emotional status and to understand the link between emotions, thought and action

2.   The Capacity ro manage one’s emotional states-to control emotions as to shift undesirable emotional states to more adequadate ones.

3.   The ability to enter in to emotional states ( at will) associated with  a drive to achieve and to be successful

4.   The Capacity to ead, be sensitive, and influence others people’semotions

5.   The ability to enter and sustain satisfactory itnter personal relationship

In Goleman’s view, these emotional competencies build on each other in a hierarchy. One must identify one’s emotions in order to manage them. One aspect of managing emotions involves entering in to drive to achieve emotional states. These three abilities, when applied to other people, lead to the fourth one to read and influence positively other people’s emotions. All four competencies lead to increased ability to enter and sustain geed relationships

Components of Emotional Intelligence :

Goleman adapted the Mayer-Salovey model of emotional Intelligence to explain the role of emotional intelligence variables in work life. He identified the following five basic emotional and social competencies in emotional intelligence.

1.   Self-awareness :

Knowing what we are feeling in the moment, and using those preference to guide our decision making, having a realistic assessment of our own abilities and a well grounded sense of self confidence.

2.   Self regulation: Handlng our emotions so that they facilitate rather than interfere with the task at hand being conscientious and delaying gratification to pursue goals, recovering well from emotional distress.

3.   Self motivation :  Using our deepest preferances to move and guide as towards our goals, to help us take initiative and strive to improve, and to presive in the face of set backs and frustrations.

4.   Empathy : Sensing what people are feeling, being able to take their perspective, and cultivating rapport and attainment with a broad diversity of people

5.   Social Skill: handling emotions in relationships well and accurately reading social situations and networks,iteracting smoothly,using these skills to persuade and lead,negotiate and settle disputes, for corporation an dteam work

Reshma R

Social Science